Return Policy

EasyGoDeepGo Refund Policy  

 

 

 1. On-Site Experiences (Food, Beauty, Photo, Culture, Bars, Coffee)  

- Refunds are available for unused vouchers before QR code redemption.  

- Non-refundable: All transaction fees and taxes incurred during payment processing.  

 

 2. Tour Packages (Day Trips, Guided Tours)  

Full Refund Available:

Cancellations made 48 hours or more before scheduled departure qualify for a 100% refund.

Partial Refund Available:

Cancellations made between 24-48 hours before scheduled departure qualify for a 50% refund.

No Refund Available:

Cancellations made less than 24 hours before scheduled departure are non-refundable.

 

 How to Request a Refund  

Submit requests via:  

1. Email: 3531719314@qq.com

2. In-app live chat (include order number)  

Processing time: 3-5 business days  

 

 

 Important Notes  

- Refunds issued to original payment method  

- Partially redeemed vouchers are ineligible for refunds  

- All deadlines calculated in Beijing Time (UTC+8)  

 

Policy Effective Date: [04/21/2025]  

For exceptional circumstances, please contact our support team.