Frequently Asked Questions
Your Questions Answered
1. What is the QR code service? How do I get it?
After successful payment, the QR code will be sent to your email within 1 hour (9:00 AM-12:00 AM China Time). Check your spam folder if not received.
2. What are your service hours?
- QR code delivery: Daily 9:00 AM-12:00 AM (China Time, UTC+8)
- Orders after midnight receive codes by 9:00 AM next day
3. How do I use the QR code?
Show it to the merchant for scanning. No refunds after scanning - confirm plans before use.
4. Refund Policy Details
For Tours:
- Full refund if cancelled 48+ hours before start time
- 50% refund if cancelled 24-48 hours before
- No refund within 24 hours or after QR code scan
For On-site Services:
(food, photo, cultural experiences, bars/cafés, beauty services)
- Full refund before QR code scan
- No refund after scan
Note: Processing fees and taxes are non-refundable in all cases.
5. QR Code Validity
No expiration unless specified (e.g., date-specific events).
6. Available Services
- Tours & activities
- Restaurant reservations
- Travel photography
- Cultural experiences
- Bars & cafés
- Beauty services (SPA/nails)
- Custom itineraries
7. Custom Itinerary Service
Submit preferences after purchase; our AI creates personalized plans.
8. QR Code Usage
Single-use only. Purchase multiple codes for group activities.
9. Time Zone Information
All times are China Time (UTC+8). Adjust for your local time.
10. Customer Support
Available via:
- Live chat
- Tel
Hours: Weekdays 9:00 AM-9:00 PM (China Time)